What hair types are Curlshark products for?

Curlshark is designed for wavy, curly and coily hair. Every head of curls is different, so how much product you use and how you apply it may vary depending on your texture, density, porosity and hair length.

What is the difference between Curl Cream and Curl Gel?

Curl Cream is designed to add moisture, softness and definition, while Curl Gel provides hold and helps curls maintain their shape while reducing frizz.

Use them individually or layer them together depending on your hair and the result you're looking for.

Can I use Curl Cream and Curl Gel together?

Yes. Apply Curl Cream first to wet or damp hair, followed by Curl Gel for additional definition and hold.

How much product should I use?

Start small you can always add more. The amount you need depends on your hair length, density and texture.

For best results, distribute your product evenly through wet or damp hair and adjust the amount as you learn what your curls prefer.

How should I store my Curlshark products?

Store your products in a cool, dry place away from direct sunlight and excessive heat. Always close the bottle securely after use.

Are Curlshark products vegan and cruelty-free?

yes

Do Curlshark products contain silicones, sulphates or parabens?

No

What is Hair IQ?

Hair IQ is Curlshark's AI-powered haircare tool. Answer a few questions about your hair, scalp, current routine and goals, and Hair IQ will help you better understand your hair and provide personalised recommendations.

How does Hair IQ work?

Tell Hair IQ about your hair — from your texture and current routine to your biggest hair concerns and goals. Hair IQ uses your answers to create personalised haircare guidance and recommendations.

Is Hair IQ free?

Yes. Hair IQ is free to use.

Does Hair IQ only recommend Curlshark products?

No. Hair IQ is designed to recommend what makes sense for your hair. Recommendations may include product types, ingredients, techniques and changes to your routine — not just Curlshark products.

Is Hair IQ medical advice?

No. Hair IQ provides general educational haircare guidance and isn't intended to diagnose or treat hair-loss or scalp conditions. If you're concerned about hair loss or persistent scalp symptoms, speak to an appropriately qualified healthcare professional.

How is my Hair IQ information used?

Your information is handled in accordance with our Privacy Policy.

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Where does Curlshark ship?

Curlshark currently ships to the UK and New Zealand.

How long will my order take to arrive?

Orders are typically dispatched within 2 business days.

UK: 1-2 days

New Zealand: 3 days

Delivery times may vary during busy periods and product launches.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order.

How can I track my order?

Once your order has been dispatched, we'll send you a confirmation email with tracking information where available.

My order hasn't arrived. What should I do?

If your order hasn't arrived within the expected delivery window, contact us at hello@curlshark.com with your order number and we'll help you track it down.

Can I return my Curlshark products?

Please see our Returns & Refunds Policy for full details on return eligibility and timeframes.

My product arrived damaged. What should I do?

We're sorry! Email hello@curlshark.com with your order number and photos of the product and packaging so we can help.

My product looks slightly different from my previous bottle. Is that normal?

Small variations in colour, scent or texture can sometimes occur between batches. If you think something isn't right with your product, contact us at hello@curlshark.com with your order number and photos.

What is Curlshark?

Curlshark is haircare built around understanding your hair not fighting it.

We're creating products, education and tools to make looking after wavy, curly and coily hair simpler.

Where are Curlshark products made?

NZ Made.

How can I contact Curlshark?

Questions, feedback or just want to talk curls?

Email us at hello@curlshark.com